For some firms, research is a side-show. A hobby. At Pivot it’s a core service that we tap to improve marketing strategies, sales efforts, and competitive positioning. Because it’s a focus, we work hard to be great at it. With clients as big as Boeing to some exciting start-ups, Pivot has a proven ability to deliver findings that really move your business.

Pivot offers the following research services:
  • Customer satisfaction studies
  • Product demand/need research
  • Brand awareness/perception studies
  • Annual industry benchmark studies
  • Pricing analysis
  • Call-back services
  • Focus groups
  • Phone, mail, and online research
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    Pivot replaced the speculation of our customer's needs with substantiation through valuable research. Now, Ben Lomand can market our new products and services with confidence, knowing that we have given our customers what they desire in a telecommunications company.



    Carrie Huckeby
    Competitive Services Manager
    Ben Lomand Communications (McMinnville, TN)