Pivot’s Customer Experience Research
Pivot Group’s Customer Experience Research is the only national customer satisfaction measurement program focused on the experience provided by independent U.S. telecommunications and broadband providers. By participating in Pivot’s customer experience call back program, companies are demonstrating a commitment to putting customers first.
Pivot Group (Pivot) serves as an independent third party research firm to follow-up on the customer experience provided by their respective service providers. Each year, roughly 25,000 customers are surveyed about the installation and repair experiences they have with their local providers. To ensure the most accurate data is received, Pivot collects this data on a monthly basis. To respect customer privacy, the customer ratings and comments are kept confidential. Findings are provided to participating companies in aggregate (summary form) so they can identify what they are doing well and what can be improved.
Pivot is a national research firm based out of Portland, Oregon with clients located across the country. The company has deep experience in customer satisfaction and opinion research and conducts studies for companies, non-profits, government bodies and associations. If you have questions about the Pivot or this award program, please contact Pivot Group’s research manager at firstname.lastname@example.org.